SHIPPING DETAILS

UPON DELIVERY：

Upon delivery of every order, customers are asked to inspect the box carefully BEFORE signing for the delivery.  If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact our customer care team at support@mail.finefashion.shop.

Any claims regarding damages, missing merchandise, and/or delivery to the wrong address, must be forwarded to support@mail.finefashion.shop within 30 days from the order’s delivery date, otherwise, the claim cannot be accepted.
If the package is not successfully delivered to the customer’s address due to a lack of cooperation from the customer (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) the package may risk being sent back at the customer’s expense including any import fees that may be imposed upon re-entering. These fees will be deducted from the refund.

Shipping method:

Orders placed will be shipped within 20-25 business days. In rare cases, any government may cause minor delays. Intervention or natural causes etc. and orders shipped to remote areas may incur additional charges and extended delivery times.

Transport information:

Shipping costs and transit times will vary based on location. All shipping times are Monday through Saturday. Due to customs reasons, international deliveries cannot be guaranteed to be completed within the specified time.

IMPORT TAXES AND CUSTOMS FEES：

For specific areas and Extra US Countries, shipments may suffer delays due to customs blocks in import or export. The delivery time shown doesn't take customs blocks into account. We are not responsible in any case for customs duty blocks as every country has its own regulations regarding import/export commerce. Duty taxes are applied from the single country Customs Office, for this reason, we are not able to provide or foresee the relative amounts. Please contact Customs Office in your country for further information. The payment of these import taxes is sole responsibility of the customer who has to provide the payment of the amount upon delivery. If the customer is not willing to pay these fees, the shipment cannot be delivered and it will be returned to the sender charging the return shipping costs to the customer. We won't be able to refund any amounts regarding Customs duties or import taxes. All orders with extra US destinations will be shipped with a detailed invoice reporting the real value of the goods in Dollar.